Privacy Policy

Your privacy is our priority

Welcome to ferntie

At ferntie, we understand that privacy is especially important when dealing with sensitive life experiences. This privacy policy explains how we collect, use, and protect your information while you're part of our community for widows and widowers.

Please take your time to read this policy carefully. By joining ferntie, you agree to the terms outlined here. If you have any questions, we're here to help.

Information We Collect

To create a safe and supportive community, we collect certain information:

  • Basic account information (name, email, password)
  • Profile information you choose to share (interests, experiences, preferences)
  • Payment information (processed securely through our payment partners)
  • Messages and content you share within the community
  • Information about how you use our platform
  • Device and browser information for security purposes

How We Use Your Information

We use your information to:

  • Create and maintain your account
  • Help you connect with others who share similar experiences
  • Provide support and assistance when needed
  • Keep our community safe and respectful
  • Process your membership payments
  • Improve our services based on community needs
  • Send important updates about the community

Your Privacy Controls

You have control over your information:

  • Choose what information to share in your profile
  • Control who can see your profile and contact you
  • Decide which notifications to receive
  • Delete or update your information at any time
  • Request a copy of your data
  • Close your account when you're ready

Community Guidelines and Safety

We take the safety of our community seriously:

  • All members are verified to ensure authenticity
  • We monitor the platform for inappropriate behavior
  • You can report concerns about other members
  • We have strict rules against harassment or abuse
  • Your personal information is never shared without your permission

Data Protection

We protect your information with:

  • Secure servers and encryption
  • Regular security updates
  • Limited access to your information
  • Secure payment processing
  • Regular security audits

Third-Party Services

We work with trusted partners to provide our services:

  • Payment processors for secure transactions
  • Email service providers for communications
  • Security services to protect our platform
  • Analytics tools to improve our services

Your Rights

You have the right to:

  • Access your personal information
  • Correct any mistakes in your information
  • Delete your account and information
  • Object to how we use your information
  • Receive a copy of your data
  • Withdraw your consent at any time

Children's Privacy

ferntie is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we might have any information from or about a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we'll notify you through the platform and update the "Last Updated" date below. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our practices, please contact us at:

Email: support@ferntie.com

We aim to respond to all inquiries within 24 hours.

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Last Updated: April 8, 2025

Important Note: ferntie is a supportive community created for widows and widowers. We understand that everyone's journey through loss and healing is unique. While we provide a space for connection and support, we are not a replacement for professional counseling or therapy.

Our community is built on trust, respect, and understanding. We ask all members to be kind and considerate of others' feelings and experiences. Please remember that everyone here is going through their own journey of healing.

While we do our best to create a safe and supportive environment, we cannot guarantee the outcome of any connections made through our platform. We encourage you to take your time getting to know others and to trust your instincts when interacting with new people.

If you're experiencing severe grief or emotional distress, we strongly encourage you to seek help from a qualified mental health professional. Your well-being is important to us, and we want you to get the support you need.